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While the millennial workforce is growing, any organization will continue to have the hybrid workforce. What is your experience in bridging this divide?

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Daniel Ho | 2751 day ago

In every organization, there will very different seniorities. It comes down to culture. On one hand, we need to ensure we have the right policies and technologies to attract the millennial. On the other hand, we also need to ensure to be sensitive to employees who have been with us for a while and maybe they are a little bit resistant to change. Different organizations have their own ways of ensuring they thread on this sensitive topic. For us, we have a 50:50 divide of millennial and people in senior positions. We try to make it a fair approach if you want to make unified communication between employees. For example, making people comfortable with phone chats who are actually used to email chats. So communication is the key. First of all, share with the overall organization what are the plans you are going to pan out for the next 6-12 months in your digital transformation journey. Employees are mentally prepared of what is to come. The next step is to ensure a phased approach. We take them gently through the digital transformation journey. We undertake training and development sessions for employees who are a little bit slow in adopting new technologies. Once we know the employees are comfortable in this initial phase, we move on to the conferencing phase. Thereafter, we try to do the VoIP. Then we add video and other features and functionality on the modular and phased approach. This is my recommendation on how we will bridge the divide and ensure at the end of the digital transformation journey, there is complete alignment between all employees and complete knowledge, comfort and familiarity with the tools that you are going to implement within your company.

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